And hello ChiroSecure viewers, and thank you for joining me today. I’m Kim Klapp, founder of Assistants for Chiropractic Excellence. And before we talk about the number one strategy with new patients choosing to stay pain and refer, I want to take a moment to love on ChiroSecure. If you don’t already know, they are absolutely fabulous. They have the best coverage. They have exceptional customer service. And they amaze me with all they give the profession, including sponsoring these programs.
I’m also grateful that you’ve chosen to watch. Now in addition to my coaching program, I’ve been managing my husband, that’s Dr. Tom Klapp’s practice in Ann Arbor, Michigan for almost 25 years now. Go blue. So if you happen to have any questions on hiring or training or practice systems, just post it, and I’ll be happy to answer it either during today’s show or afterwards. And since my ACE score that I’m doing this month is on second visit strategies for amazing retention, I thought it’d be a good idea to share the most important one with you today.
And what I find is…
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